Dubai Airports takes hi-tech approach to travel at Dubai International T3


Dubai Airports is set to implement two new initiatives that aim to streamline the check-in and immigration checks at Dubai International Airport Terminal 3.
A project to incorporate biometric technology and new automated border control gates will be launched immediately, with completion expected within the next 12 to 18 months.
The project involves Emirates airline, Dubai Customs, Dubai General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Police and Dubai Airports. 
The new initiatives will help speed up the processing of travelers, and facilitate a smoother traveler flow through various check-points at the airport, the group said.
Using a facial recognition solution integrated with the 'UAE Wallet', travelers will be able to register and store their biometric data through multiple means, including by taking a selfie on their mobile phones, as well as using biometric registration kiosks placed at check-in areas and Emirates lounges. They can then utilize this biometric data to ease their journey through immigration at T3 Departures, and later, other touch-points throughout Dubai International, including automated access to Emirates’ First and Business Class lounges.
Additionally, new-generation smart immigration gates will be installed at T3 Departures, supplementing the existing e-gates, and manned immigration counters. These new smart gates offer an automated border control system that uses travelers’ biometrics. It will also enable travelers to forgo the additional step of getting their passports and boarding passes manually checked by a security officer before they go through immigration, as these checks will be automatically integrated within the biometric validation as travelers pass through the gates.
Major General Mohammed Ahmed Almarri, Dubai General Directorate of Residency and Foreigners Affairs, GDRFA, said: "In line with the government’s vision to be a world leader in providing public services, we have been evaluating the use of biometrics to enhance traveler flow through immigration. 
“We are pleased to roll out these new initiatives at Terminal 3 Departures in collaboration with Emirates and our airport stakeholders. We believe this will make our operations more efficient, free up our valuable manpower to focus on other responsibilities, and ultimately improve traveler experience." 
Adel Al Redha, Emirates Executive Vice President and Chief Operations Officer, added: "We are fortunate to have a very supportive and progressive airport stakeholder group. Even if it means investing in equipment, training and changing operational processes, all partners are keen to embrace new technologies and thinking, if it benefits the end-users. We are all on the same page when it comes to wanting to deliver the best experience for visitors coming to and through Dubai. 
“We look forward to bringing these projects to fruition and introducing more enhancements in the coming months. The teams are enthusiastic and excited to expedite these initiatives at our hub."